Synaxa
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User Support and Training For

Small Businesses

Synaxa empowers your team with quick answers to day-to-day IT questions and “how do I…” requests.

Synaxa helps solo and small to midsized clients through a friendly, always-on help desk that fixes issues quickly and prevents repeat problems, so you can focus on customers, not computers.

User Training Headaches.

Day-to-day questions, scattered tools, and “how do I…?” messages can slow you down and eat away at your team’s productivity.

  • Onboarding. New hires waiting days for app access.
  • Login Issues. Repeated password reset requests and MFA confusion.
  • Shadow IT. Everyone's own pet tool creates security gaps, and data/policy blind spots.
  • Connectivity Wi-Fi dead zones, flaky VPNs, and too many "the internet is down again" moments to count.
  • Mistakes. Costly errors in Microsoft 365/Google Workspace due to lack of training and support.
  • Unmanaged Problems. Too many tickets bouncing between vendors with no ownership.

Synaxa helps by owning the whole problem so issues are resolved fast and for good. Whether it’s hardware or software, physical or virtual, we’ve got you covered.

Have Questions?

Don’t wait until the next outage or missed deadline exposes your IT gaps. Contact Synaxa now to speak with an expert and see how to keep clients, data, and billable hours safe.

Here's what our clients say.

Synaxa was amazing to work with. They helped me set up my phone system quickly and efficiently, making the whole process smooth and stress-free. Their expertise and professionalism really stood out, and I highly recommend them to fix and IT issues.
Cinthia P.
Founder / CEO, Digital Bloom IQ
We have been privileged to work with Synaxa to modernize our firm's IT infrastructure, and the results have completely transformed our ability to work and serve our clients. We couldn't be more excited to work with Synaxa going forward.
Billy P.
Owner, Firewheel Tax and Accounting
I’ve had the pleasure of relying on Synaxa for 8 years for project and strategy work. They’ve always provided great assessments of my needs and offered quick and clear responses that allowed me to improve the services I offer to my own clients!
Bill A.
Owner, Rankd.site

Small businesses trust Synaxa because we never ship your questions to an offshore queue. When you call, it’s us – and if needed, we can be at your business to shake your hand the same day.

What We Manage

You need frontline user support, and a partner that delivers bite-sized role-based training that closes knowledge gaps fast.

A help desk staffed by real people

  • Phone, email, chat, knowledge base, and a self-service portal
  • Same-day support for common issues (MFA, password resets, printer/scanner issues, email/calendar problems, and more)
  • Vendor coordination for support on line-of-business apps

Practical, role-based IT training

  • 60-minute live sessions for non-technical staff
  • Micro-lessons and guides for new hires
  • Role-specific tracks for different areas of the business
  • Security awareness that sticks via simulations and refreshers

Onboarding in minutes, not days

  • New hire playbooks with pre-approved apps and permissions
  • Zero-touch device setup
  • SSO/MFA with simple step-by-step onboarding
  • Day-1 checklist delivered to the hiring manager

More

  • Human-friendly security defaults (MFA, conditional access, least-privilege file sharing)
  • Standardized file structure in SharePoint/Drive so staff can find the right doc the first time
  • Microsoft 365/Google Workspace backups, endpoint backup, and restore drills
  • Plain-english policies your team will follow (Acceptable Use, Device, Password/MFA, Remote Work)

If your team relies on it daily, we can support it.

Cybersecurity & Network Defense
Backups & Disaster Recovery
IT Support & Help Desk
Server & Workstation Management
Phone, Messaging, & Communications
Storage & File Sharing
User Support & Training

How It Works

Assess

Assess, inventory, and document your environment - apps, data locations, risks, and bottlenecks

Stabilize

In the first 30 days, we stabilize your systems and close the most critical gaps to control risk

Secure

We build and enforce security policies, harden devices, and provide training to minimize threats

Operate

Proactive monitoring and maintenance keeps you online and running smoothly with no down time

Support

Help desk support keeps you working while quarterly business reviews help you plan ahead

Frequently Asked Questions

Does the training help for non-technical users?

Yes. We build training to be easy to understand and implement for a non-technical audience.

Do you work with Mac and Windows?

Yes. We standardize policies for both Mac and Windows workstations to make sure they pass the same compliance checks.

Will you talk to our vendors on our behalf?

Yes. We are happy to handle vendor escalations for internet, VoIP, software, and hardware on your behalf.

How fast is support?

Critical issues jump to the front of the line; most tickets see a response in minutes, and resolution within business hours.

Have Questions?

Don’t wait until the next outage or missed deadline exposes your IT gaps. Contact Synaxa now to speak with an expert and see how to keep clients, data, and billable hours safe.

Synaxa delivers measurable business value

Contact Synaxa today to get started.