Synaxa
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Phones, Messaging, and Communications For

Small Businesses

Stop losing calls and customers to clunky phones and scattered chats.

Synaxa helps solo and small to midsized clients manage modern phone and messaging systems so you don't have to juggle multiple vendors or decipher telecom jargon.

Stop Fighting Chat Chaos.

When your phones, texting, or video tools don’t work well, messages slip through and hold times creep up while your team wasts hours on simple tasks.

  • Missed Calls. Customers looking to buy are bounced around extensions, hit dead ends, or give up on voicemail.
  • After-hours Chaos. There's no simple way to rotate on-call staff, route to a service line, or publish a holiday schedule.
  • Scattered Messaging. Staff texts customers from personal phones, meaning there's no audit trail or CRM history.
  • Poor Call Quality. Choppy audio, dropped calls, and ISP outages take your phones offline and leave customers hanging.
  • Compliance Risk. E911, STIR/SHAKEN, and call recording policies are left to chance.

Synaxa helps by owning the whole problem so issues are resolved fast and for good. Whether it’s hardware or software, physical or virtual, we’ve got you covered.

Have Questions?

Don’t wait until the next outage or missed deadline exposes your IT gaps. Contact Synaxa now to speak with an expert and see how to keep clients, data, and billable hours safe.

Here's what our clients say.

Synaxa was amazing to work with. They helped me set up my phone system quickly and efficiently, making the whole process smooth and stress-free. Their expertise and professionalism really stood out, and I highly recommend them to fix and IT issues.
Cinthia P.
Founder / CEO, Digital Bloom IQ
We have been privileged to work with Synaxa to modernize our firm's IT infrastructure, and the results have completely transformed our ability to work and serve our clients. We couldn't be more excited to work with Synaxa going forward.
Billy P.
Owner, Firewheel Tax and Accounting
I’ve had the pleasure of relying on Synaxa for 8 years for project and strategy work. They’ve always provided great assessments of my needs and offered quick and clear responses that allowed me to improve the services I offer to my own clients!
Bill A.
Owner, Rankd.site

Small businesses trust Synaxa because we never ship your questions to an offshore queue. When you call, it’s us – and if needed, we can be at your business to shake your hand the same day.

What We Manage

Your call flows and monitoring shouldn’t be a maze of confusing ownership and random designs. We take full ownership of your technology stack so it stays stable, secure, compliant, and ready for peak season.

Phone Systems & Call Flows

  • Microsoft Teams Phone, Zoom Phone, RingCentral, 3CX, Webex Calling
  • Queues, overflow logic, voicemail-to-email, call recording & retention
  • Main Numbers, IVR/auto attendants, time-of-day routing, bilingual prompts

Messaging, SMS/MMS, and Team Chats

  • Business texting and shared inboxes for sales/service lines
  • Teams/Slack channel management, external guest policies, file governance

Connectivity, Reliability, and Hardware

  • SIP trunks (Twilio, Bandwidth), SBCs
  • QoS, VLANs for voice, POE switching, Wi-Fi calling optimization
  • Dual-WAN/SD-WAN failover, LTE backup, power protection (UPS)

Security & Compliance

  • STIR/SHAKEN caller ID authentication to cut down spoofed spam
  • E911 compliance, location management
  • Policy-based call recording and retention
  • Role-based access, audit logs, change control

Reporting & Optimization

  • Call analytics: abandon rates, wait times, first-call resolution
  • Wallboard dashboards for live queues
  • Reviews for call flow tweaks and number cleanup
  • Search and eDiscovery setup

With Synaxa, your company isn’t just protected, it’s positioned to deliver projects with confidence all year long.

Cybersecurity & Network Defense
Backups & Disaster Recovery
IT Support & Help Desk
Server & Workstation Management
Phone, Messaging, & Communications
Storage & File Sharing
User Support & Training

How It Works

Assess

Assess, inventory, and document your environment - apps, data locations, risks, and bottlenecks

Stabilize

In the first 30 days, we stabilize your systems and close the most critical gaps to control risk

Secure

We build and enforce security policies, harden devices, and provide training to minimize threats

Operate

Proactive monitoring and maintenance keeps you online and running smoothly with no down time

Support

Help desk support keeps you working while quarterly business reviews help you plan ahead

Frequently Asked Questions

Do we have to replace our current tools?

No. We can make sensible recommendations if we see opportunities to improve your tech, or reduce your costs, but if you’re happy with what you’re using today we can support your current tools.

Can we keep our main number and extensions

Yes. If you decide to change tools, we can help port your number and extensions over.

Do you support desk phones and softphones?

Yes. We standardize desk phones, and can provide soft phones where needed.

How fast is support?

Critical issues jump to the front of the line; most tickets see a response in minutes, and resolution within business hours.

Have Questions?

Don’t wait until the next outage or missed deadline exposes your IT gaps. Contact Synaxa now to speak with an expert and see how to keep clients, data, and billable hours safe.

Synaxa delivers measurable business value

Contact Synaxa today to get started.