Synaxa
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IT Support and Help Desk For

Small Businesses

Fast, reliable, and consistent support from real humans to keep your small business moving.

Synaxa helps solo and small to midsized clients through a friendly, always-on help desk that fixes issues quickly and prevents repeat problems, so you can focus on customers, not computers.

Stop Fighting Chat Chaos.

Password lockouts, Wi-Fi drops, slow laptops, and missing emails can hijack your day. Printer drama, mystery updates, and vendor finger pointing leads to missed deadlines and major IT headaches.

  • Account Issues. Password resets, MFA lockouts, and account provisioning.
  • Email Issues. Bounces, spam filtering, and shared mailbox issues
  • Laptop Problems. Slow computers, surprise updates, apps crashing, and printer/scanner drama.
  • Connectivity. Wi-Fi dead zones, flaky VPNs, and too many "the internet is down again" moments to count.
  • Onboarding. New hire setup and offboarding that always takes longer than it should and misses steps.
  • Shadow IT. Unsanctioned apps (complete with surprise bills), file sprawl, and data living in the wrong place.
  • Alert Chaos. Security alerts you can't trust, or don't see until it's too late.

Synaxa helps by owning the whole problem so issues are resolved fast and for good. Whether it’s hardware or software, physical or virtual, we’ve got you covered.

Have Questions?

Don’t wait until the next outage or missed deadline exposes your IT gaps. Contact Synaxa now to speak with an expert and see how to keep clients, data, and billable hours safe.

Here's what our clients say.

Synaxa was amazing to work with. They helped me set up my phone system quickly and efficiently, making the whole process smooth and stress-free. Their expertise and professionalism really stood out, and I highly recommend them to fix and IT issues.
Cinthia P.
Founder / CEO, Digital Bloom IQ
We have been privileged to work with Synaxa to modernize our firm's IT infrastructure, and the results have completely transformed our ability to work and serve our clients. We couldn't be more excited to work with Synaxa going forward.
Billy P.
Owner, Firewheel Tax and Accounting
I’ve had the pleasure of relying on Synaxa for 8 years for project and strategy work. They’ve always provided great assessments of my needs and offered quick and clear responses that allowed me to improve the services I offer to my own clients!
Bill A.
Owner, Rankd.site

Small businesses trust Synaxa because we never ship your questions to an offshore queue. When you call, it’s us – and if needed, we can be at your business to shake your hand the same day.

What We Manage

Your call flows and monitoring shouldn’t be a maze of confusing ownership and random designs. We take full ownership of your technology stack so it stays stable, secure, compliant, and ready for peak season.

Productivity & Email

  • Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive)
  • Google Workspace (Gmail, Drive, Meet)
  • Email deliverability, shared mailboxes, calendars, DNS (SPF/DKIM/DMARC)

Collaboration & Messaging

  • Slack, Zoom, Zoom Phone, RingCentral, 8x8
  • File sharing and permissions management (SharePoint, OneDrive, Google Drive)

Device & Endpoint Management

  • Windows & macOS setup, patching, and imaging
  • Mobile (iOS/iPadOS/Android) basics and BYOD policies
  • Intune, Jamf, standard builds, encryption (BitLocker/FileVault)

Identity and Access Management

  • Microsoft Entra ID (Azure AD), Okta, Duo MFA
  • Password managers (1Password, Lastpass Business)
  • User onboarding/offboarding and permissions management

Networking and Connectivity

  • Wi-Fi, core network routing/switching, access layer connectivity
  • Site-to-Sute and user VPNs, ZTNA, guest Wi-Fi, QoS for Voice

More

  • Security essentials
  • Business apps and data
  • Voice and print
  • Backup and continuity

If your team relies on it daily, we can support it.

Cybersecurity & Network Defense
Backups & Disaster Recovery
IT Support & Help Desk
Server & Workstation Management
Phone, Messaging, & Communications
Storage & File Sharing
User Support & Training

How It Works

Assess

Assess, inventory, and document your environment - apps, data locations, risks, and bottlenecks

Stabilize

In the first 30 days, we stabilize your systems and close the most critical gaps to control risk

Secure

We build and enforce security policies, harden devices, and provide training to minimize threats

Operate

Proactive monitoring and maintenance keeps you online and running smoothly with no down time

Support

Help desk support keeps you working while quarterly business reviews help you plan ahead

Frequently Asked Questions

Do we have to replace our current tools?

No. We can make sensible recommendations if we see opportunities to improve your tech, or reduce your costs, but if you’re happy with what you’re using today we can support your current tools.

Can you set up new hires end-to-end?

Yes. We can provision new hire equipment and apps, usually within one business day.

Will you talk to our vendors on our behalf?

Yes. We are happy to handle vendor escalations for internet, VoIP, software, and hardware on your behalf.

How fast is support?

Critical issues jump to the front of the line; most tickets see a response in minutes, and resolution within business hours.

Have Questions?

Don’t wait until the next outage or missed deadline exposes your IT gaps. Contact Synaxa now to speak with an expert and see how to keep clients, data, and billable hours safe.

Synaxa delivers measurable business value

Contact Synaxa today to get started.