Synaxa
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Small Business IT Management For

Insurance Providers

We support the systems you rely on to write policies every hour of the day.

Synaxa supports solo and small insurance providers with managed IT designed to keep your AMS, carrier portals, and and critical back-office systems online, secure, and fast.

Your Most Common Headaches

You’ve got one headache after another eating your time. 

  • AMS Issues. Slowness and outages right when you're issuing a rush COI.
  • Systems Chaos. IVANS downloads fail or post to the wrong client/policy.
  • Portal Issues. Broken carrier portals leave staff stuck and locked out of critical systems.
  • Phone Issues. Calls spike during CAT events and your phones can't keep up.
  • Security Gaps. Shared logins, no MFA, aging PCs, and a quickly growing risk of compromise or ransomware.
  • Backups & Continuity. Limited or no backups, untested failovers, and no plan if a big vendor goes down.

Synaxa helps by owning the whole problem so issues are resolved fast and for good. Whether it’s hardware or software, physical or virtual, we’ve got you covered.

Have Questions?

Don’t wait until the next outage or missed deadline exposes your IT gaps. Contact Synaxa now to speak with an expert and see how to keep clients, data, and billable hours safe.

Here's what our clients say.

Synaxa was amazing to work with. They helped me set up my phone system quickly and efficiently, making the whole process smooth and stress-free. Their expertise and professionalism really stood out, and I highly recommend them to fix and IT issues.
Cinthia P.
Founder / CEO, Digital Bloom IQ
We have been privileged to work with Synaxa to modernize our firm's IT infrastructure, and the results have completely transformed our ability to work and serve our clients. We couldn't be more excited to work with Synaxa going forward.
Billy P.
Owner, Firewheel Tax and Accounting
I’ve had the pleasure of relying on Synaxa for 8 years for project and strategy work. They’ve always provided great assessments of my needs and offered quick and clear responses that allowed me to improve the services I offer to my own clients!
Bill A.
Owner, Rankd.site

Our insurance provider clients trust Synaxa because we never route your call overseas. When you call, it’s us – and if needed, we can be at your business to shake your hand the same day.

What We Manage

Your tools, files, and devices shouldn’t be a maze of outages, slowdowns, and security worries. We take full ownership of your technology stack so it stays stable, secure, compliant, and ready for peak season.

Core apps (non-exhaustive)

  • Applied Epic, AMS360, SQL Maintenance
  • IVANS download mapping, raters, ACORD automation and template updates.
  • NYDFS 23 NYCRR 500, FTC Safeguards, NIST CSF, and other common cyber-insurance requirements.
  • Microsoft 365 (Exchange, Teams, OneDrive, SharePoint), Google Workspace.

Security and compliance

  • Mult-factor authentication (MFA), conditional access, and device compliance
  • Email protection, scanning, and filtering
  • Workstation security, encryption, patching, and scanning
  • Real-time threat monitoring, detection, and response
  • Immutable cloud-based backups with regular testing
  • Auditable email retention/archiving, access logs, and quarterly reports

Networks, devices, and scanners

  • Secure Wi-Fi with guest isolation, VPN for remote staff, QoS for VoIP
  • Setup and support for scanners and scan-to-PDF profiles compatible with your tools
  • Printer driver support so your documents print right the first time

Business continuity

  • Recovery Point Objective/Recovery Time Objective targets you can rely on to keep you safe in the event of a failure, with restoration in hours, not days
  • Backup testing at regular intervals and before critical deadlines, so there's no questions during crunch time

With Synaxa, your company isn’t just protected, it’s positioned to deliver projects with confidence all year long.

Cybersecurity & Network Defense
Backups & Disaster Recovery
IT Support & Help Desk
Server & Workstation Management
Phone, Messaging, & Communications
Storage & File Sharing
User Support & Training

How It Works

Assess

Assess, inventory, and document your environment - apps, data locations, risks, and bottlenecks

Stabilize

In the first 30 days, we stabilize your systems and close the most critical gaps to control risk

Secure

We build and enforce security policies, harden devices, and provide training to minimize threats

Operate

Proactive monitoring and maintenance keeps you online and running smoothly with no down time

Support

Help desk support keeps you working while quarterly business reviews help you plan ahead

Frequently Asked Questions

Do you work with small shops?

Yes. Many of our clients are small businesses with fewer than 50 employees.

Do you support mixed environments (old PCs + new tablets)?

Yes. We support mixed environments; we also create a phased refresh plan so work continues while we modernize.

Will you coordinate with our AMS vendor and carriers?

Yes. We can open and monitor tickets, and work with them on your behalf until issues are resolved.

How fast is support?

Critical issues jump to the front of the line; most tickets see a response in minutes, and resolution within business hours.

Have Questions?

Don’t wait until the next outage or missed deadline exposes your IT gaps. Contact Synaxa now to speak with an expert and see how to keep clients, data, and billable hours safe.

Synaxa delivers measurable business value

Contact Synaxa today to get started.