Synaxa
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Small Business IT Management For

Travel & Hospitality

Synaxa keeps your guests happy, your systems running, and your revenue flowing.

Synaxa supports everything from solo and small to midsize companies with managed IT built for the realities of guest satisfaction. For small hotels, boutique properties, restaurants, tour operators, and travel agencies, we keep your tech healthy and online.

Your Most Common Headaches

Small hotels, boutique properties, restaurants, tour operators, and travel agencies run on tech that can’t go down – ever.

  • Disjointed Systems. PMS doesn't talk to POS or your channel manager; rates and inventory drift across systems.
  • Unstable Wi-Fi. Captive portals drop, guests complain, and staff handhelds disconnect mid-service.
  • Payment & Compliance Risk. PCI-DSS, GDPR/CCPA, and guest data living in too many places to keep track of.
  • Front Desk Bottlenecks. Slow terminals, broken badge printers, door lock sync issues during peak check-in.
  • Rush Hour Meltdowns. POS freezes, kitchen display systems lag, printers misfire at dinner.
  • Ransomware & Phishing. Staff mailboxes targeted, OTA credentials compromised, backups untested.

Synaxa helps by owning the whole problem so issues are resolved fast and for good. Whether it’s hardware or software, physical or virtual, we’ve got you covered.

Have Questions?

Don’t wait until the next outage or missed deadline exposes your IT gaps. Contact Synaxa now to speak with an expert and see how to keep clients, data, and billable hours safe.

Here's what our clients say.

Synaxa was amazing to work with. They helped me set up my phone system quickly and efficiently, making the whole process smooth and stress-free. Their expertise and professionalism really stood out, and I highly recommend them to fix and IT issues.
Cinthia P.
Founder / CEO, Digital Bloom IQ
We have been privileged to work with Synaxa to modernize our firm's IT infrastructure, and the results have completely transformed our ability to work and serve our clients. We couldn't be more excited to work with Synaxa going forward.
Billy P.
Owner, Firewheel Tax and Accounting
I’ve had the pleasure of relying on Synaxa for 8 years for project and strategy work. They’ve always provided great assessments of my needs and offered quick and clear responses that allowed me to improve the services I offer to my own clients!
Bill A.
Owner, Rankd.site

Our travel and hospitality clients trust Synaxa because we never route your call overseas. When you call, it’s us – and if needed, we can be at your business to shake your hand the same day.

What We Manage

Your tools, files, and devices shouldn’t be a maze of outages, slowdowns, and security worries. We take full ownership of your technology stack so it stays stable, secure, compliant, and ready for peak season.

Core apps (non-exhaustive)

  • Oracle OPERA Cloud, Cloudbeds, Little Hotelier, RoomKeyPMS, SiteMinder, SynXis CRS, ALICE, HotSOS, Flexkeeping
  • IDeaS Duetto, Revinate, ReviewPro, Toast, Square, Lightspeed, OpenTable, Resy, ASSA ABLOY/VingCard, SALTO
  • Microsoft 365 (Exchange, Teams, OneDrive, SharePoint), Google Workspace.
  • INNCOM/Honeywell, Amadeus, Sabre, Galileo, Trams Back Office, ClientBase
  • QuickBooks, Xero, Tabs3, TimeSolv, Bill.com, Expensify

Security and compliance

  • Mult-factor authentication (MFA), conditional access, and device compliance
  • Email protection, scanning, and filtering
  • Workstation security, encryption, patching, and scanning
  • Real-time threat monitoring, detection, and response
  • Immutable cloud-based backups with regular testing
  • Auditable email retention/archiving, access logs, and quarterly reports

Networks, devices, and scanners

  • Secure Wi-Fi with guest isolation, VPN for remote staff, QoS for VoIP
  • Setup and support for scanners and scan-to-PDF profiles compatible with your tools
  • Printer driver support so your documents print right the first time

Business continuity

  • Recovery Point Objective/Recovery Time Objective targets you can rely on to keep you safe in the event of a failure, with restoration in hours, not days
  • Backup testing at regular intervals and before critical deadlines, so there's no questions during crunch time

With Synaxa, your company isn’t just protected, it’s positioned to deliver projects with confidence all year long.

Cybersecurity & Network Defense
Backups & Disaster Recovery
IT Support & Help Desk
Server & Workstation Management
Phone, Messaging, & Communications
Storage & File Sharing
User Support & Training

How It Works

Assess

Assess, inventory, and document your environment - apps, data locations, risks, and bottlenecks

Stabilize

In the first 30 days, we stabilize your systems and close the most critical gaps to control risk

Secure

We build and enforce security policies, harden devices, and provide training to minimize threats

Operate

Proactive monitoring and maintenance keeps you online and running smoothly with no down time

Support

Help desk support keeps you working while quarterly business reviews help you plan ahead

Frequently Asked Questions

Can you work with our existing vendors?

Yes. We coordinate with PMS, POS, lock, and network vendors to track SLAs so you don’t have to.

What if our internet goes down?

We design for failover with LTE/5G Backups, POS offline modes, and documented check-in procedures.

Do you handle new property openings?

Yes. We create an opening checklist: ISP lead times, Wi-Fi surveys, PMS/POS provisioning, door lock encoding, and guest Wi-Fi splash pages.

How fast is support?

Critical issues jump to the front of the line; most tickets see a response in minutes, and resolution within business hours.

Have Questions?

Don’t wait until the next outage or missed deadline exposes your IT gaps. Contact Synaxa now to speak with an expert and see how to keep clients, data, and billable hours safe.

Synaxa delivers measurable business value

Contact Synaxa today to get started.